Last updated: September 2026
1. Introduction
crater-trail ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our educational services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Register for a course or workshop
- Subscribe to our newsletter
- Submit an enquiry through our contact form
- Participate in surveys or feedback requests
This information may include your name, email address, postal address, and course preferences.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Pages visited and time spent on pages
- Referring website address
3. How We Use Your Information
We use the information we collect to:
- Process course enrolments and manage your participation
- Respond to enquiries and provide customer support
- Send administrative information, such as course schedules and updates
- Send marketing communications, where you have opted in
- Improve our website and educational services
- Comply with legal obligations
4. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- Service providers who assist in operating our website and delivering services (bound by confidentiality agreements)
- When required by law or to protect our rights
- In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Course records are retained for seven years after course completion for certification verification purposes.
7. Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request restriction of processing
- Request data portability
- Withdraw consent at any time
8. Children's Privacy
Our youth courses serve children aged 8 and above. For participants under 16, we require parental or guardian consent before collecting personal information. Parents may review, update, or delete their child's information by contacting us.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
crater-trail
47 Carver Street
Sheffield, S1 4FS
United Kingdom
Email: [email protected]